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Motor Industry Code of Practice for Sales, Service & Repair

Masters Group is committed to an open, transparent and fair way of doing business. We have subscribed to the Motor Industry’s Code of Practice for Sales, Service & Repair, and Committed to:

  • Honest and fair services
  • Open and transparent pricing
  • Completing work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward, swift complaints procedure

Alternative Dispute Resolution

The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute.

For further information you can visit their website at http://adr.motorcodes.co.uk or call their Consumer Advise Line: 020 7344 1651.

Motor Code

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